Whether a company makes a great product is only half of what makes it a good brand. The other half is how well the company performs when its product has a problem. I’ve just had an excellent support experience with Anker, manufacturer of a number of USB batteries, chargers, and Bluetooth keyboards I own.
A couple of months ago, reviewed a couple of Bluetooth keyboards by Anker that I bought for use with my tablets. Lately, the rechargeable one developed a rather annoying glitch—the very top row of keys stopped working at all. I did the standard troubleshooting—made sure the keyboard was fully-charged, tried the keyboard with a different tablet, tried a different keyboard with that tablet—and the results showed that the problem was consistent in the keyboard itself. So I contacted Anker using a support form on its web site.
Shortly afterward, Anker contacted me by email, asking for more details on the problem, a little further troubleshooting, and the serial number on the USB cable that came with the keyboard. The Anker representative was polite, attentive, and conversational, and was glad to hear I was enjoying Anker products in general. She didn’t require me to send the broken unit in, and was able to dispatch a replacement via Amazon order fulfillment. It arrived promptly, and worked fine.
I find it interesting that Anker seems to have a close working relationship with Amazon. The support form had a place to put the Amazon order number of the purchase, and the replacement arrived via Amazon’s order fulfillment system. This makes Amazon an excellent place to buy Anker products, since they’ll be able to verify the warranty information and send out a replacement promptly. It also explains why a number of Anker products keep showing up at Bulldog Liquidators, the surplus-and-damaged-goods shop in my neighborhood that seems to obtain most of its inventory from Amazon overstocks. I got one of my keyboards there, as well as a wall-wart USB charger and a small USB battery pack also made by Anker.
I was extremely satisfied with the level of service I received from Anker, and plan to purchase more of their products.