The great Sony Reader Store to Kobo migration

sony reader storeYesterday, I received an email from the Sony Reader Store with a custom link to use to migrate my Sony store account. Has anyone else gotten this yet?

I clicked the link and expected a smooth transfer; I didn’t get it. Three attempts later, I finally got a prompt screen to call tech support, which I did; I spent quite some time on hold, and then was told my problem has to be ‘escalated to level 2.’ The rep seemed unsure of what would occur once that happened but said they have a special team set up to handle the Sony stuff.

Several posters at Mobile Read are reporting seamless, if incomplete transfers, just like people did with the Barnes & Noble transfers. Most, but not all books are going through. In a few cases, the missing books are even sold by Kobo.

Personally, I gave it one more try this morning and was told that my merge was successful but I didn’t have any books which transferred. I only had a few Sony store purchases, and I think all but one of them was a freebie, so I am not too upset. But I still don’t forgive Fictionwise for giving their Canadian customers no such options, so I guess I was hoping to get a book or two salvaged from Sony. Thanks to Calibre, I have them all downloaded, saved and ready to go at least!

8 Comments on The great Sony Reader Store to Kobo migration

  1. I had 7 books at Sony. Five of them transferred (including a Louise Penny); two did not. The process was straight-forward and without incident. Previously, I had received a number of emails from warning me to download my library and that there was a drop dead deadline of March 20th at 6 pm.

    Personally, I think this was handled as well as could be expected. I will not mourn the Sony Ereader store as I found it hard to navigate and nothing really to attract me. I did find the Android Sony app to be quite good, however.

  2. Mine didn’t work either. Called tech support. Was told that a ticket would be issued and a copy would be sent to me – never got it.

    This morning still not fixed. Sent them an email.

    The excuse I got originally was server overload.

  3. Raquel Aquiest // March 29, 2014 at 6:04 pm //

    The thing is THAT DO NOT WORK AT ALL, HOPE THAT SONY WILL GET FIX THIS SOON, OR IT WILL GO OUT OF BUSINESS WITH THE SONY READERS i GUESS THAT THEY DO NOT CARE AT ALL, IS TOTAL FRUSTRATING!

  4. Hi I got my books from Sony changed over to Kobo, which is fine, however I ordered a new book which is in the “library” but can’t get it downloaded into my reader, how can I get it.

  5. Dana Hartsock // March 30, 2014 at 10:34 pm //

    I haven’t received my email with the link yet which has begun to worry me. Hope I did not accidentally delete it.

  6. I waited until today to do the transfer. It imported a couple dozen books without error and listed 3 that did not import. It advised me that I could upload them if I wished.

  7. I got a Sony ReaderStoreToKobo I cannot connect to see books that I want buy what do I do I cannot get in please let me know

    Thanks
    Nancy Trelle

  8. got the email from Kobo did everything they said to do it said it worked, just wondering when I will be able to access Kobo site on my reader so I can purchase new books and see what is available

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