The horrors didn’t stop when I gave up on The TracFone Guy from Hell and moved on to other tech support reps.
Even after a replacement SIM card, my Nexus 6 still won’t work with TracFone’s prepaid plan even though the company assured me in advance that the 6 would do fine as a Bring Your Own Phone.
That’s with some 2,000 minutes accumulated. And the tightwads at TracFone won’t give me a refund. This after perhaps a total of six hours talking with TracFone reps—including Mr. Hell! Remember? The bozo said I’d have to go outside to use the Nexus 6 with the TracFone data plan because the “indoor atomospherics” were not right.
With growing numbers of e-book lovers reading off phones—perhaps large-screen phablets that they themselves buy for Bring Your Own Phone plans—I can’t help but wonder whether how many other consumers are suffering torture. Not just from TracFone but rivals. Got any BYOP nightmares to share?
At TracFone, the latest rep just said I was SOL and would have to try another phone, ideally one designed originally for the AT&T or Verizon network. My howls about easier assurances were met with deaf ears. Adding to the fun, he asked at one point if the Nexus 6 was a Widows phone.
Yes, there is the possibility that my particular Nexus 6 is a turkey. My hunch is that it isn’t. This isn’t a full test of that, but I have on order a SIM card from PTEL for use with the Nexus 6, perhaps with the $30 LTE plan rather than my present Pay-as-You-Go that my Huawei relies on. If I’m successful, I’ll switch to the PTEL account for my main cell phone number.
I’ll still talk up TracFone for use with the prepaid phones the company itself sells. But if my experiences are representative, the company lacks the technical prowess to live up to the ballyhoo in its Bring Your Own Phone program.
In fairness to TracFone: An NBC survey found that “TracFone Wireless, a prepaid phone provider, scored a 77, well ahead of Verizon at 71 (a drop of five percent)” in consumer satisfaction. “Both T-Mobile and AT&T Mobility saw their ratings go up to tie at 70. Sprint dropped four percent to an ACSI score of 65.” I just wonder how many TracFone customers using BYOP were participating in the survey.