(For what it’s worth, I am also pleased with the service I have received from the Sony Reader eBook Store. A few weeks ago I bought the second and third volumes of Brian Ruckley’s Godless World Trilogy only to discover that the type size couldn’t be enlarged and the fixed size was much too small for my eyes. I assumed it was a publisher problem so I e-mailed the Hachette Book Group this past Sunday, with a copy of my receipt for the books, asking them to fix the problem. On Monday I received a response saying they had checked the original files and could find nothing to cause the problem so they had contacted Sony and asked Sony to check it and contact me. On Wednesday I received a telephone call from Sony saying the problem had been fixed and I needed to redownload the books, which I did. Kudos to both Hachette and Sony. Now, back on track…)
What I have been waiting for is a device with an 8- or 9-inch screen from a company that I think will be around for more than a week or two. Everyone and everyone’s aunt is producing 6-inch screen e-ink devices, and if that is all that Sony or B&N are going to produce, I will not buy a new device until my 505 dies; I’m not looking to buy a new device just for the sake of buying a new device.
I want that larger screen so I can switch my New York Times subscription from print to electronic and read it comfortably. For me, this is the driver behind my desire for a new device. And no, I do not want a multifunction LCD screen device. I already own several.
The situation is this: Amazon is king of the hill right now. It has the leading device and bookstore and gains ground every day. B&N desperately needs to at least maintain its market share and preferably grow it in the one growth area in publishing — ebooks. Every day it remains silent about device plans and every day that passes without a new device becoming available (at least for preorder) is another day that Amazon increases its market lead.
Sony, which isn’t noted for its ebookstore but is noted for its quality electronics, will soon take on the mantle of Wile E. Coyote in the ebook reading device tug-of-wars unless it does two things: First, is put out a firmware update for all of its already sold and available devices that updates the ePub DRM schema. Sony owners need to know that Sony is not asleep and that it is committed to the ePub standard and the way to do this is to release an update that will allow Sony owners to access the B&N ebookstore without stripping DRM. This is the easy fix to owner anxieties for Sony.
Second, it needs to “leak” to the press and the blogosphere information about any forthcoming e-reading devices. Get the buzz going; give ebookers a reason to hold off purchasing a new Kindle. It doesn’t need to be a full-blown, detailed initial announcement but it needs to be sufficient to maintain interest. Perhaps a leak-a-week until the big news event.
The strength of Amazon is in its ebookstore, not in its Kindle. The Kindle simply provides a means to access Amazon’s strong point. Sony’s strength is in its electronic devices, its readers, not in its ebookstore. The ebookstore simply gives Sony Reader owners a place to make use of the device. But unlike Amazon, which craftily takes advantage of its strength, Sony turns its strength into a weakness by being so rigid in its information release schedule. Sony needs to loosen up — especially now that the new Kindles are available and have been getting good press.
B&N needs to find its footing. Contrary to its corporate “wisdom,” releasing its ebooks in ePub form but adding its own flavor of DRM was not a smart move in B&N’s fight against the Amazon behemoth. By adding that flavoring, B&N gave Amazon at least a year’s free ride to build sales share. We will never know with certainty, but I’d bet that had B&N emulated Sony in terms of ePub and DRM flavor, B&N’s ebook market share would be at least 25% higher than it currently is. The battle would have been truly joined between B&N and Amazon and Sony’s ebookstore would be drifting into a netherworld.
Sony needs to regain momentum and spark interest in its products. It needs to immediately begin leaking information about forthcoming products to prevent ebooker defection to the new Kindles. B&N needs to get its act together in nearly every sense, and it, too, needs to begin leaking information about its plans. If they do not maintain ebooker interest in their respective products, it will soon be too late and it will be an Amazon world.