customer service

The Comcast Cable Guy catches the Windows 10 spirit

By David Rothman
August 14, 2015 // 0 Comments

Ah, a preview of an Internet without a scintilla of  Neutrality? Early today, Google and Facebook were about the only Web sites I could reach at normal speeds. An overworked Net?  And yet [...]

Why Customer Service is Even More Important in the Digital Age

By Joanna Cabot
November 26, 2014 // 1 Comment

I had a bad customer service experience this past week, and it soured me on a vendor I have sunk a lot of money into over the years. And it also highlighted for me the reason why customer service is [...]

Don’t be ‘That Guy’

By Chris Meadows
June 2, 2014 // 1 Comment

Over the last few days, someone on one of the forums I frequent has started screaming bloody murder about a Kindle technical problem. I’m not going to say who or where (and I’d ask that any [...]

Customer Service: Apple’s Secret Weapon

By Joanna Cabot
February 3, 2014 // 4 Comments

I often hear news about Kobo or Google or whomever launching a ‘killer’ new device to try and steal market share from Apple, and this weekend, I had an object lesson in why that never [...]

An Open Letter to E-Book Retailers: Let's have a return to common sense

By libertyc
October 26, 2012 // 35 Comments

Dear E-Book Retailers: I’ve read so many wacky news stories this week that my head is spinning. There was the Random House thing—the idea that a publisher actually had to explain to its [...]

And Then There Was One: Barnes & Noble’s Lack of Customer Service

By Rich Adin
May 16, 2012 // 14 Comments

For a long time I have advocated buying ebooks from Barnes & Noble. Not because B&N was the cheapest or had the very largest selection (although I admit that I consider the argument that [...]

B&N’s new iPhone Nook software giving trouble? One of our readers thinks so

By libertyc
August 20, 2010 // 5 Comments

I received the following email from reader Julius Adams and am reprinting it in full. Are other people having a similar experience? Good morning.. I was wondering if you or someone on your staff [...]

Barnes & Noble’s e-book customer service found lacking

By libertyc
August 6, 2010 // 9 Comments

Sarah over at Smart Bitches, Trashy Books forwards a complaint about Barnes & Noble’s customer service regarding e-books. A customer named Melinda writes in with a story of a book by Anne [...]

Gabe Newell’s class act, and e-book retailers’ lack thereof

By libertyc
July 28, 2010 // 1 Comment

I do realize this is an e-book blog, not a video gaming blog, but digital media do share a lot of commonalities—and Valve just keeps doing things that prompt me to draw direct comparisons to things [...]

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