Yesterday, David Rothman brought you the story of the now Internet-famous Norwegian Amazon customer known only as Linn, who recently experienced the nightmare of having her entire Amazon account closed and blocked—by Amazon—and without any reasonable explanation whatsoever.
Linn’s story has since popped up all over the Internet—it was covered by outlets including Wired, Boing Boing, The Guardian, Gizmodo, The Huffington Post, and probably hundreds of other blogs and websites most of us have never even heard of.
Of course, when an Amazon customer service story as shocking and offensive as Linn’s goes viral, you can bet your Kindle Paperwhite that the company’s public relations team will do something, or respond in some way. In the age of the Internet, even an organization as large and powerful as Amazon can’t just sit back and wait for the latest controversy to blow over. And according to Computerworld UK’s Simon Says blog, Amazon has, in fact, already attempted to cover its tracks.
The two updates shown in the block quote below came directly from Simon Says, which is authored by Simon Phipps. If anyone has further information of any sort regarding this story, please let us know in the comments section, below. And although we’ve said it before, and will almost certainly say it again, we’re going to repeat it here regardless:
You do not technically own any of the e-books you’ve purchased from Amazon. Amazon absolutely can delete your entire account, or any of the books within that account, at any time, for any reason, and with no explanation whatsoever.
Update @ 23:55 – Linn just contacted me to say her account has been mysteriously re-activated and she’s busily downloading her books. Hopefully Amazon will have more news for us all soon. Even positive arbitrary actions disclose how much Kindle customers read only with the grace of Amazon, of course…
Update @ 00:30 – Amazon PR just wrote to say: “We would like to clarify our policy on this topic. Account status should not affect any customer’s ability to access their library. If any customer has trouble accessing their content, he or she should contact customer service for help. Thank you for your interest in Kindle.”