Robert Nagle’s Cybook screen just broke, or at least he suffered a related problem.
He’s not the only one, judging by a MobileRead thread that has been quietly going on. We’re eager to hear from other Cybook owners and get at the root of this. Did the Cybook receive a bum rap, or is there a problem here?
In a few minutes I’ll be posting a questionnaire for Cybook owners—unscientific, but still better than nothing at all. The four answers will be:
- I own a Cybook, and the screen is fine, thanks.
- I was definitely at fault.
- Yes, the screen broke, but I may have been at fault.
- The screen failed. I’m certainly not to blame.
A bum rap? 13 "broken screen" mentions out of 324,000 references
Out of fairness to Bookeen, I urge Cybook owners without broken screens to participate in the poll, which will take just few seconds. The problem with polls on consumer products is that they often draw out the unhappy. The screen on my Cybook loaner, which I’m using to keep up with software updates, is fine. No, I have not taken the unit around town, so that’s hardly the ultimate test. I’ll not reach any final conclusions now, especially since at least one TeleBlog community member, besides Robert—Stephan Buchholz—reports a problem and says it did not seem to be an isolated incident.
For what it’s worth, however, I Googled "Sony Reader" "broken screen" and drew 15 hits out of 705,000 Sony Reader results—some relevant, some not, as in the other cases. For Kindle "broken screen", the number was 65, compared to 2.35 million for Amazon Kindle. For Cybook "broken screen", I saw 13 items out of 324,000 mentions of Cybook alone. Cybook defective screen draw four results, and Cybook defective display gave me just three. But again, let’s see what the poll says.
Bookeen and NAEB: Let’s hear their side
From Day One, Bookeen has been a valuable member of the e-book community, with an interest in e-book standards and related issues such as access for the visually impaired. Especially noteworthy is the embolden command, which bolds all the text so the E Ink is easier to read. And, yes, this is the same machine which the NAEB buying club advertises in the TeleBlog. That said, we need to get at the truth here. So help us out—and other e-book-lovers! Meanwhile I’ve written Bookeen and NAEB and will publish their responses in full. My own hunch is that NAEB, founded by consumers as a public service, not to make big bucks, wouldn’t keep selling the Cybook if the people behind it believed there were major problems.
The good news: Apparently replacement E Ink displays are said to cost 120 Euros from Bookeen. Not bad. Then again, some people say Amazon will replace defective screens for free. Anyone with first-hand experiences with Amazon’s treatment of broken screens?