Wow, I have just tried the last 15-20 minutes trying to send a support email to Sonystyle about ebooks. The telephone reps won’t let me purchase an accidental coverage 2 year extended warranty and I wanted to ask for confirmation in writing. I wanted to know if those chronic display problems would be covered under the normal extended service plan (which I am still eligible to buy apparently).
I am used to dealing with malfunctioning support contact pages. But with Sonystyle I’ve tried everything!
Go to this customer support page. Choose the tab, Email a question.
I didn’t remember if I had registered an account with them, so after I typed the question, it asked me to provide 3 different email addresses! Every time I hit submit I get a random error message. “Email already created.” “Email form has timed out.” “Each email address is supposed to be different.”
I try a different tactic. Create new account (without email confirmation). Submit questions, submit. No message, nothing. Instead, I’m redirected to a user registration page. Wait, wasn’t I there already? Does this mean the message was sent? No idea? (Nothing in email).
So I try a different tactic. Go to a URL outside of the Sonystyle’s frame. Shut off popup blocker, try to register with another email. Try to send email. Submit, nothing. Wow, the help page provides me with no useful information!
Wow, I really like the Sony PRS505, but this website doesn’t exactly fill me with confidence about Sony’s grasp of technology!
Hey sony, if you want to contact me, my email is firstname.lastname@example.org
In other news, according to the results of Teleread’s informal survey of device owners last month, Sony PRS 505 leads the e-eink devices in the likelihood of critical device failures. The results:
- Cybook. 87% have not experienced screen breaking problems (159 responses)
- Kindle. 84% have not experienced screen breaking problems (191 responses)
- Sony PRS 505. 78% have not experienced problems with the screen breaking (148 responses)